WINTERHELLER Corporate Performance Management Solutions

Service packages:

STANDARD Support Package:

  The standard level of support includes technical and operational advice and support when using the purchased license.
  Scope of services:
 
  • Telephone and e-mail support
  • Unlimited number of support requests
  • Monday - Friday from 9 a.m. to 5 p.m.
  • Unlimited access to the online support database
  • Downloading of all updates for the purchased software
  • Participation in the live presentation of updates on the internet
 
Individual SUPPORT MODULES from the Premium Package:
  In addition to our Standard Support Package, we offer further support with special services. On the one hand it is possible to use individual support modules such as personal contact, extended support times or remote access, or you can opt for the entire Premium Package.
   
  Modules:
 
  • Personal support team
    Regular contact person assigned to the license holder (including substitution) who processes support requests and is available as a special respondent.
  • Extended support times for Professional Planner
    The license holder can use WINTERHELLER Support at defined support times over and above the standard times. During standard hotline times, the license holder can have preferential access to telephone support.
  • Live support through remote access.
    Remote access is set up on the supported systems, enabling WINTERHELLER Support to directly access the license holder’s system.
 
PREMIUM Support Package:
  The individual modules can also be purchased in the total Premium Support Package together with other services.

Services included for Premium customers (in addition to the standard support services):
   
  Scope of services:
 
  • Personal support team
  • Extended support times for Professional Planner
  • Preferential processing of queries
  • Individual online training for version updates by the support team
  • Free of charge attendance for one person at a WINTERHELLER user conference
  • Live support through remote access
  With the Premium Support Package we guarantee a maximum 4 hour response time during standard support times.

If you are interested please contact your personal account manager or Carina Kasper, Supportmanagement.

Do you want to get more information? We are happy to advise you.

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